Case Studies and Presentations
Patient First
A UX research case study addressing an area of improvement for the patient experience in the Canadian Healthcare system.
Ontario Child Health Card Renewal
Product launch of the online application for Service Ontario for citizens to renew their child’s health card online.
Swoop Airlines
A usability evaluation conducted to identify design issues and suggested iterations with the existing platform for one of Canada’s budget airlines.
Ontario Together Mask Fitting
Design and product launch for Ontario businesses to have an online portal to request funded mask fitting appointments for their employees.
ARIS UX Consultation
A usability report showcasing user research, UI and content recommendation changes for the Ministry of Transportation’s main case management tool, ARIS.
Dabra
A mobile app that helps undergraduate university students get the experience they need to be a successful graduate in their field.
Vehicle Complaint Queue
A service design report demonstrating a full redesign of the Ministry of Transportation’s safety reporting website and internal practices to identify bottlenecks for case turnaround time.